Return Policy

  1. If ring is to be returned, please send ring back in original packaging (box + pouch)
  2. Print this return form – please fill-in with detailed information – and enclose with ring
  3. Send back also a copy of our invoice
  4. Please contact DHL/GLS for sending back ring
  5. Please advise us tracking number

 

RIGHT OF WITHDRAWAL & RETURNS POLICY 

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good.

In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.

To exercise the right of withdrawal, you must inform us (see contact information below), about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email). You can use the standard withdrawal form below, but it is not mandatory.

The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you (with the exception of the supplementary costs, such as State, Local or Custom taxes), without undue delay and in any event not later than 14 work days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods. The cost is estimated to include the shipment, registration of the package and any State-, Local- or Customs taxes that can occur.

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.

You are liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In addition to that, all returned goods go through Quality examination to assess deterioration of the goods. Any deterioration of the goods can result into a deduction of the refund accordingly:

       .   No signs of use and the product is in the original packaging: 0%                            deduction from the total refund.

  • Minor signs of use of the item and/or original wrapping: Approx. 25% deduction from the total refund.
  • Visible signs of use of the item and/or missing/damaged original packaging: Approx. 50% deduction from the total refund.
  • Visible damage to the item, such as scratches and non-removable stains: Approx. 100% deduction from the total refund. 

Refunds are issued as soon as the cost of deterioration is assessed and no later than 14 days from the confirmation that order has been received at Samari Jewellery. The refunds will reflect the cost of deterioration, which is a cost for the customer. Any additional costs of using a credit card are not included during the refund process and is a cost for the customer. During high season, refund process might take longer.

  • NON-CONFORMING GOODS AND INCORRECT GOODS

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.

In case of non-conforming goods or incorrect goods, you can choose between the following options:

     .     Return the goods and receive a refund of the purchase price and all                       delivery costs when our Customer Service has processed the returned                goods.

  • Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or
  • Keep the goods

When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.